Contact Us

FAQs

• What are your opening times?

  As our McColl’s, Martin’s and RS McColl stores are local shops they offer different opening times to suit their communities. Please click on ‘Find Your Nearest Store’ at the top of our webpage and enter the town or postcode you require. Click on ‘Store Info’ for the full opening hours for that specific store.

• What services do you offer in-store?

  Our stores offer everyday useful services and each one is designed to service its local community. Please click on ‘Find Your Nearest Store’ at the top of our webpage and enter the town or postcode you require. Click on ‘Store Info’ for the full list of services for that specific store.

• What are your Post Office opening times?

  As the largest operator of Post Offices in the UK, we run around 600 in-store counters/branches. Please click on ‘Find Your Nearest Store’ at the top of our webpage and enter the town or postcode you require. Click on ‘Store Info’ to see if your store operates a Post Office service. Please contact the store direct for full Post office opening hours.

• What products do you offer in-store?

  Our stores cater for a wide variety of customer needs, offering essential food and groceries, fresh fruit and vegetables, ready meals and freshly prepared food to go products.

• Do you have your own range of products?

  We offer a best in class ‘own label’ range of fresh and frozen food as well as everyday essentials through the Safeway brand from Morrisons.

• How can I pay my newspaper account?

  Unfortunately, we do not currently have the facility to take card payments over the phone, by direct debit or standing orders, however, this is something we are looking into. Your newspaper account can be settled via the following methods:

  • Post a cheque to the store

  • Visit the store and by pay cash or card

  • Pay via your bank with BACS payment using the details below

  BACS Payments

  Bank: Santander

  Bank Address: Bridle Road, Bootle, Merseyside G1R 0AA

  A/C Name: Martin McColl Ltd

  Sort code: 09-07-20

  Account No: 05088178

  Please quote your account number or the invoice number as the payment reference when making BACS payments.

  An email must also be sent to SHoward@mccolls.co.uk or SSvilar@mccolls.co.uk to advise that payment has been made. Please include your account number and amount paid.

• What is Pharmacy2U and how can I use this service?

  Pharmacy2U is a more convenient way to get your NHS prescriptions. It is a free, simple online service helping patients save time and money by preventing unnecessary trips to the GP surgery or pharmacy. You can order online, through an app or over the phone - from anywhere at any time! They provide free, flexible and safe delivery to your home, work, carer or neighbour.

  Here's how it works:

  1. Tell Pharmacy2U what medication you need and when it’s required

  2. They check the prescription with your GP*

  3. Your medication is dispensed from Pharmacy2U’s state-of-the-art facility

  4. Your medication is delivered, for free

  5. You’ll get handy reminders when it’s time to re-order your medication too

  Registering for Pharmacy2U’s NHS repeat prescription service couldn’t be simpler. All you need to do is head online to www.pharmacy2u.co.uk/NHS and fill in your details. Please contact the Pharmacy2U Customer Care team on 0113 265 0222 if you require further information.

  *Service is available in England only and if your surgery needs you to order directly with them.

• Where can I get help understanding my newspaper bill?

  Please contact the store which delivers the newspapers to you directly. Otherwise, you can contact Customer Services on 01277 376 374 or email cservice@mccolls.co.uk

• Do you have a loyalty card?

  We do not have a loyalty card but we have a Newsletter which will keep you up to date with our offers and competitions. If you scroll to the bottom of the page on our website and enter your details on ‘Never Miss a Thing’ you will start to receive our Newsletters via email. You can also follow us on Facebook, Twitter and Instagram.

• How do I make a charity or sponsorship request?

  Please contact your local McColl’s store directly and they will advise you if they can assist you in your request.

• Can I advertise a local community or charity event in the store?

  Please contact your local McColl’s store directly and they will advise you if they can assist you in your request.

• Can I place an advert in the store?

  If your local store has an advert board they can display postcard size adverts. Please contact your local McColl’s store directly to see if they have this service and associated costs to advertise.

• Do you stock Gluten free products?

  A number of our stores stock gluten free products. Please contact your local McColl’s store directly for further details.

• Do you stock Vegan products?

   A number of our stores stock vegan products. Please contact your local McColl’s store directly for further details.

• How can I work for McColl’s?

  If you select Careers at the bottom of the page this will allow you to search our current positions.

• How can I become a news deliverer?

  If you contact your local store they will confirm they deliver newspapers and advise you if they have any vacancies.

• How do I obtain a reference request for an ex-employee?

  Please email payroll@mccolls.co.uk

• Can’t find what you’re looking for?

  Contact our customer service direct and we will happily help to answer your question. Tel: 01277 376 374 or email cservice@mccolls.co.uk