How we’re responding to coronavirus (COVID-19) - Latest Updates


COVID-19 Update

We continue to adapt to the changing guidance from government, as well as listening to colleague and customer feedback, taking the necessary steps to ensure we’re doing our bit to help keep everyone safe.

Health & Safety
At all times, our priority is the health, safety and wellbeing of our customers and our colleagues.

In England, Wales and Scotland although face coverings are no longer mandatory we encourage our customers to wear a face covering in our stores. Please respect our colleagues and other customers’ personal choice. 

Please click here for more information when shopping in England, here for Wales, and here for more information when shopping in Scotland.

Our colleagues continue to maintain a high level of personal and store cleanliness through routine handwashing and regular cleaning throughout the day in-store.

We have clear guidelines on when a colleague needs to self-isolate for the protection of themselves, their colleagues in-store and for our customers.

Social Distancing
We do ask that customers in England, Scotland and Wales respect people’s space whilst in our stores.

Home News Delivery
We continue to operate our Home News Delivery Service and recognise the benefit that this brings for many of our customers, particularly those that may be self-isolating.

Store Closures
We may on occasions need to close stores for short periods of time to ensure that standards can be maintained for your safety and that of the store team, and we thank you for your patience whilst we do our best to serve our local communities at this difficult time.

Home Delivery
Why not try our Uber Eats service if you would rather not enter a store. Daily essentials can be delivered to your door in as little as 30 minutes.

Thank you for your continued support.