COVID-19 Update

Since our last update to you, we continue to adapt to the changing guidance from government and through listening to this and also the feedback from our colleagues and our customers, I am pleased to be able to tell you about some additional measures that we have taken.

Product Availability
Our colleagues continue to work hard to maintain availability on all of the core products that our customers rely upon us for, and we are pleased to say that availability on most products are returning to normal levels. We still continue to have some challenges where there remains high demand for some products and for the time being, we are maintaining limits on the number of those items. Thank you for supporting us and appreciating these limits as we try to help as many people as possible.

Health & Safety
At all times, our priority is the health, safety and wellbeing of our customers and our colleagues.

In addition to our colleagues continuing to maintain a high level of personal and store cleanliness through routine handwashing and regular cleaning throughout the day in store, the following social distancing measures have been put into effect for everyone’s safety;

- We are limiting the number of customers in store at any one time (numbers agreed locally dependent on size and layout of store)
- We have signage in store to manage queuing to maintain 2m between customers
- We have marked a zone at the till to maintain a 2m distance between our colleague and the customer 

In the coming days, you will see the introduction of till screens on all our counters and we are providing visors for all colleagues to wear.

Our teams in store have been given clear advice regarding their own personal health and hygiene and we have clear guidelines on when a colleague needs to self-isolate for the protection of themselves, their colleagues in store and for our customers and colleagues are supported in making these decisions.

Home News Delivery
We continue to operate our Home News Delivery Service and recognise the benefit that this brings for many of our customers, particularly those that may be isolating for several weeks.

There may be localised disruption to the service and we may need to deliver later than the normal times however we are committed to getting the papers and magazines out to the local community.

Thank you for your patience during this period.

Store Closures
We may on occasions need to close stores for short periods of time to ensure that these standards can be maintained for your safety and that of the store team, and we thank you for your patience whilst we do our best to serve our local communities at this difficult time.