We continue to adapt to the changing guidance from government, as well as listening to colleague and customer feedback, taking the necessary steps to ensure we’re doing our bit to help keep everyone safe.
Health & Safety
At all times, our priority is the health, safety and wellbeing of our customers and our colleagues.
As of 30th November 2021, face coverings will become mandatory again in all stores in England.
Mandatory face coverings - In England, Wales and Scotland customers must wear a face covering in our stores for the duration of their visit, although we do realise it is not possible for everyone.
Exemptions apply, please click here for more information when shopping in England, here for Wales, and here for more information when shopping in Scotland.
All our store colleagues will wear masks or protective visors while on the shop floor and not behind a safety screen, unless they have a medical exemption. This is to keep both our teams and you, our customers safe throughout the day.
Our colleagues continue to maintain a high level of personal and store cleanliness through routine handwashing and regular cleaning throughout the day in-store.
We have clear guidelines on when a colleague needs to self-isolate for the protection of themselves, their colleagues in-store and for our customers.
We do ask that customers in England, Scotland and Wales respect people’s space whilst in our stores.
Home News Delivery
We continue to operate our Home News Delivery Service and recognise the benefit that this brings for many of our customers, particularly those that may be self-isolating.
We may on occasions need to close stores for short periods of time to ensure that standards can be maintained for your safety and that of the store team, and we thank you for your patience whilst we do our best to serve our local communities at this difficult time.
Why not try our Uber Eats service if you would rather not enter a store. Daily essentials can be delivered to your door in as little as 30 minutes.
Thank you for your continued support.