Terms & Conditions

Terms of website use


This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU START TO USE OUR SITE, AS THESE WILL APPLY TO YOUR USE OF OUR SITE. WE MAY NOT NECESSARILY KEEP A COPY OF THESE TERMS AND CONDITIONS SO WE RECOMMEND THAT YOU PRINT A COPY OF THIS FOR FUTURE REFERENCE. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OR DO NOT ACCEPT THEM, OR YOU HAVE A QUERY ABOUT OUR PRODUCTS OR SERVICES, PLEASE CONTACT CUSTOMER SERVICE AT MCCOLL'S RETAIL GROUP PLC, MCCOLL'S HOUSE, ASHWELLS ROAD, BRENTWOOD, ESSEX, CM15 9ST BEFORE USING THIS SITE. WE MAY CHANGE THESE TERMS FROM TIME TO TIME BY UPDATING THIS PAGE. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE YOU ARE HAPPY WITH ANY CHANGES.

Privacy and cookies

Please refer to:

Our Privacy Policy, which sets out the basis on which we process any personal data we collect from you, or that you provide to us.
Our Cookie Policy, which sets out information about the cookies on our site.

Information about us

www.mccollsplc.co.uk is a site operated by McColl’s Retail Group plc ("We"). We are registered in England and Wales under company number 08783477 and have our registered office at McColl’s House, Ashwells Road, Brentwood, Essex CM15 9ST.

Changes to our site

We cannot guarantee that our site will stay the same – we may update our site from time to time, change or remove content or make access to some or all of it subject to registration.

Your account and password

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us using the Customer Service contact details on the web site.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Materials on our site are protected by our and our licensors' intellectual property rights (including copyright). All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our liability to you

Nothing in these terms of use excludes or limits our liability to you (if any) for death or personal injury arising from our negligence, or for our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

We seek to keep content relevant and up to date but please note that we cannot guarantee that content on our site is completely up to date at any given time and we do not guarantee that the site will be free from errors or omissions. The information on our site is given for general information and interest purposes only and you should not rely on it. We recommend that you take further advice or seek further guidance before taking any action based on the information contained on our site.

We cannot guarantee that our site will be:

compatible with all or any hardware and software which you may use;
available all the time or at any specific time.
We are only liable to you for losses which you suffer as a direct result of our breach of these terms and conditions.

We are not responsible to you for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

You may have other rights granted by law, and these terms and conditions do not affect these.

We may link to other websites. When we do this, we will try to make it clear that you are leaving our site. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. You should check their terms of use and privacy policy when you visit them.

Viruses

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. We do not guarantee that our site will be secure or free from bugs or viruses.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you or any website which does not comply with all applicable laws.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page without our consent in writing.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact us using the Customer Service contact details on the web site.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of

England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks

McColl’ Retail Group, McColl’s, Martin’s and RS McColl are UK registered trade marks of McColl’s Retail Group plc or a member of its group.

Contact us

To contact us, use the Customer Service contact details on the web site. Thank you for visiting our site.

Plus Prize Draws Terms & Conditions

The prize promotions forming part of Plus are run by McColl's Retail Group plc of McColl's House,
Ashwells Road, Brentwood, Essex, CM15 9ST ("we", "us", "our", "Promoter").
Your entry into Plus prize promotions will be governed by:
these general terms and conditions; and
the special conditions which apply to the individual prize draw (and the prize you can win by
taking part in that individual prize draw).
You can find details of current prize draws (and the relevant special conditions) by logging into your
Plus account and viewing the Win web-pages.
There are two types of prize promotion – the prize draws which you enter by making a qualifying
purchase in-store ("Store Promotion") and the online draws or competitions which you enter by
logging into your Plus online account and following the instructions on the individual Win promotion
web-pages ("Online Promotion").
1. The opening and closing dates of each Store Promotion will be specified on individual prize draw pages online and on in store communication and point of sale. The opening and closing dates of each Online Promotion will be specified on individual prize draw pages online. The period of each promotion is referred to as the “Draw Period" in these terms and conditions.
2. You must be (a) a British resident aged 18 or over; and (b) a registered member of the Plus scheme, whose membership has been activated and is continuing, to enter or claim a prize.
3. Employees of McColl’s Retail Group plc, their immediate families, any employees of agencies
or third parties supplying a prize or associated with the draw, cannot enter or claim a prize.
Store Promotions
4. To enter into a Store Promotion, you must present your Plus card to a store colleague, in a
McColl's, Martin's or RS McColl store in England, Wales or Scotland ("Participating Store"),
prior to payment and have a store colleague scan your card (see the Plus Terms and Conditions
for further details).
5. Simply make sure you use your Plus card in store each time you buy. With every qualifying
purchase in a Participating Store, you'll earn an entry into our current Store Promotion. There
will be one regular draw per Draw Period. From time to time, we may also conduct additional
Store Promotions, outside of the regular draw ("Additional Store Promotions") – details of any
such Additional Store Promotions will be provided in-store and online on the relevant Win
web-pages.
6. A "qualifying purchase" for entry into the regular draw is a purchase of any item other than
one of the following excluded products ("Excluded Products"): tobacco, stamps, gift cards,
infant formula / milk, lottery tickets and games, mobile top-ups, ‘e’ top-ups, bill payments,
HND, fuel & cash back. A purchase of an Excluded Product will not entitle you to entry into any
Store Promotion. A "qualifying purchase" for any Additional Store Promotion will be a
purchase of the individual product(s) specified in the special conditions relating to that
Additional Store Promotion – see the Win web-pages for details of any current Additional Store
Promotions.
7. We reserve the right to disqualify any entry which relates to a transaction which is null and
void or in respect of which a reversal is conducted or you receive a refund, whether
immediately or at a later time. Disqualification will be without any notification to you. To
ensure that you have an entry into the Store Promotion, simply make another qualifying
purchase in store, during the Draw Period, presenting your Plus card.
8. For the regular draw, there will be one winner per Draw Period who will win a prize for using
their Plus card in that Draw Period for a qualifying purchase in a Participating Store. Members
may only win one Store Promotion prize once in any Draw Period. For details of the current
Draw Period by competition please see the individual competition Win web-pages.
9. Prizes will be awarded to entries picked at random by computer or an independent person 7
working days after the closing date, which, in the case of the regular draw, is 23.59 on the last
day of each Draw Period. Unless stated otherwise in the special conditions relating to the
particular Store Promotion, each winner will be contacted by telephone, post or email within
21 days of the closing date, and be sent their prize by post no later than 28 days after the
closing date. If a winner of a Store Promotion cannot be contacted using reasonable efforts
within 21 days (or the time specified in the special conditions relating to the particular Store
Promotion) from the closing date then an alternative winner will be drawn from the eligible
entries for that Store Promotion.
10. Each Additional Store Promotion will have special conditions which set out, among other
things, the Draw Period, any additional restrictions or conditions on entry, how to participate,
the number and nature of prizes and how winners will be selected and notified. For details of
our current Additional Store Promotions, including special conditions please visit the Win webpage
relating to that Additional Store Promotion.
Online Promotions
11. Each Online Promotion will have special conditions which set out, among other things, the
Draw Period, any additional restrictions or conditions on entry, how to participate, the number
and nature of prizes and how winners will be selected and notified. For details of our current
Online Promotions, including special conditions please visit the Win web-page relating to that
Online Promotion.
12. Unless otherwise specified in the relevant special conditions, each Plus member may enter
each Online Promotion only once. We reserve the right to disqualify any duplicated, bulk or
third party entries and any entries submitted using automated means.
13. Prizes will be awarded to entries picked at random by computer or an independent person 7
working days after the closing date, which, in the case of the regular draw, is 23.59 on the last
day of each Draw Period. Unless stated otherwise in the special conditions relating to the
particular Online Promotion, each winner will be contacted by telephone, post or email within
21 days of the closing date, and be sent their prize by post no later than 28 days after the
closing date. If a winner of an Online Promotion cannot be contacted using reasonable efforts
within 21 days (or the time specified in the special conditions relating to the particular Online
Promotion) from the closing date then an alternative winner will be drawn from the eligible
entries for that Online Promotion.
General
14. There is no cash alternative to any prize. All prizes are non-transferable. You may decline to
accept any prize, in which case an alternative winner will be selected from all eligible entries
(in the same way as the original winner).
15. We reserve the right to award an alternative prize of equal or greater value, should the
advertised prize or any part of it become unavailable.
16. The Promoter's decision is final. No correspondence will be entered into. The name and county
of each winner will be available on request by sending a stamp addressed envelope to McColl's
Customer Service, McColl's House, Ashwells Road, Brentwood, Essex, CM15 9ST
17. Each winner may be required to participate in reasonable press or PR activity related to the
prize promotion as notified by us.
18. We reserve the right to cancel or amend any prize promotion or these rules at any time
without prior notice, with no liability to any entrants.
19. We can accept no responsibility for entries which fail to be properly submitted for any
technical reason whatsoever, and will reject entries submitted by any means other than those
set out in these general terms and conditions and the relevant special conditions. If your
membership of Plus is terminated during any promotion, then we reserve the right to
disqualify your entries into that promotion. Setting up multiple Plus accounts is a breach of the
Plus terms and conditions and may result in you being disqualified from any prize promotion
and/or your Plus membership being terminated.
20. These terms and conditions are subject to the laws of England and Wales.


Plus Terms & Conditions

1. Please contact McColl’s Retail Group plc (“McColl’s”, “we”, “us”, “our”) if you have any questions about the Terms and Conditions set out below by contacting our Customer Service team.

2. These Terms and Conditions along with the Privacy Policy together the “Terms”, govern the Plus Loyalty Scheme (“Plus”).
3. The Terms may be amended at any time by us, with the current version displayed here. If we change these terms and conditions at any time we will seek to give you notice first using the contact details you have provided to us. Membership of Plus is deemed to be acceptance of the Terms by any member of Plus (“Member”, “you”, “your”, “yourself”) or proposed Member.
4. Plus entitles you to benefits including savings (exclusive access to special offers and lower prices in store), entry into prize promotions (including prize draws and/or competitions) and rewards (including specially selected partner discounts and experiences). Additional terms and conditions may apply to these benefits, which will be notified to you at the time. Please note that 5% Discount offered in selected stores on Safeway and Heritage ranges exclude any Alcohol products.
5. You can review the general terms and conditions which apply to prize promotions forming a part of Plus on the Terms and Conditions page of the web site. You can review our current prize promotions,including details of prizes and special terms by visiting the Win web-page.
6. You can review our current rewards, including details of special terms by visiting the Rewards webpage.
7. To join Plus, you must be resident in England, Scotland, Wales aged 18 years or over and have an email address. We may refuse an application for any reason.
8. Plus is free to join. To become a Member of Plus you need to obtain a Plus card in-store and to register online at www.mccolls.co.uk or in store using the registration form. Your membership of Plus should be activated shortly after you complete the registration form.
9. To ensure that you receive Plus benefits, you must provide up-to-date and accurate information about yourself during the registration process and ensure that your details are updated when required to ensure that your details remain accurate at all times.
10. We will not be responsible for any loss of benefit(s) resulting from details being out of date or inaccurate.
11. Once you have registered and your account has been activated you will be allowed to log onto the Plus pages of the web site using the password registered.
12. You will only be able to participate in the Plus scheme once your account has been activated. Members may only have one Plus account which is to be used only by the Member who is named and registered, it is not transferrable nor to be copied.
13. We reserve the right at any time to refuse, merge or close additional accounts or, at our discretion, decline to issue, withdraw or cancel Plus accounts or cards. We reserve the right to monitor the  number of memberships in any household, and the right to cancel any suspected duplicated memberships. Plus cards cannot be transferred, bought, sold or in any way traded.
14. Plus cards and any other items issued by Us remain our property and we may, at any time, terminate the Plus membership scheme in its entirety. We will seek to give you notice of the termination of Plus by providing information on the website and in store. Plus cards must be returned to Us on request or destroyed when no longer valid for use.
15. By participating in Plus, you agree that we and our sub-contractors can collect and use information about you, including your registration details, information about your transactions and other information that you supply. We may use your information to send you information, offers and promotions for products or services, but we won’t release personal details to any third party outside the McColl's group of companies for mailing or marketing purposes, except where that third party provides mailing or marketing services on our behalf. Further information about how we use your personal information can be found in the Privacy Policy.
16. You can choose to leave Plus at any time by logging into your Plus account on-line and accessing the My Account web-page and selecting the ‘Deactivate account’ option. Alternatively you can contact our Customer Service team. Should you wish to opt out of receiving marketing information from us you can do so by accessing the My Account web-page and changing your preferences.
17. We may remove a Member from the Plus scheme at any time without notice where it appears there has been a breach of the Terms, you have provided false or misleading information, behaved in an inappropriate or abusive fashion, or acted against us for example through theft or misconduct. Plus is only for personal use by Members. Plus cards may not be used for any business or commercial purpose. Use of a Plus card does not constitute proof of purchase.
18. Except where stated, the Plus card is valid in McColl's, Martin’s and Rs McColl shops (“Participating Stores”). In order to receive the full benefit of the Plus scheme (through automatic entry into prize draws etc.), Members should present their Plus card during each transaction in Participating Stores and have their cards scanned by a store colleague.
19. Qualifying items for each transaction means all products except the following non-qualifying products: tobacco, stamps, gift cards, infant formula / milk, lottery tickets and games, mobile top-ups, ‘e’ top-ups, bill payments, HND, fuel & cash back, which will be excluded from the Plus scheme. We reserve the right to exclude other products from the scheme at our discretion.
20. Plus cards remain the responsibility of the Member, as do any security details relating to the account. We will not be held responsible for any loss arising from the Member failing to ensure their safe-keeping. If you lose your card, log into your Plus account on-line and follow the instructions on the Lost Card web-page.
21. These terms and conditions replace all previous versions as at today’s date and shall be governed by and construed in accordance with the laws of England and Wales. Terms and conditions which are in store or in hard copy may not be up-to-date and therefore incorrect – please visit the webpage at www.mccolls.co.uk/terms-and-conditions for the latest version. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
22. A person who is not a party to these terms and conditions shall have no right to enforce any term of these terms and conditions.
23. The promoter of Plus is McColl's Retail Group plc of McColl's House, Ashwells Road, Brentwood, Essex, CM15 9ST.